FAQ

Shipping: Orders are processed in the order they are received and leave our store typically within 1-3 business days for in stock items.  We will always notify you at check out if we expect a delay or if an item is backordered.

Special Exceptions include: Items we carry which are not stored at our store. In these cases drop shipped times will be noted on the product information page.

Customized/personalized items require an additional 1-10 days for processing and will be noted on their product information pages.

We Offer No Hassle Returns within 30 days of purchase simply contact us at info@novelensemble.com and include your name and order number and we'll authorize your return using a prepaid return label. You will be refunded to the payment method used when possible.

Customized and Personalized pieces can only be returned do to manufacturer defect or product quality issues.

Shipping prices vary based on method of shipment and product size and weight. We will utilize the most efficient and secure method possible for your items to ensure a timely and safe delivery.

We source our products mostly from small or innovative makers. We pride ourselves on making the best economic impact on fellow small businesses as possible.  We use a sustainable business model designed to recreate the Main Street feel.